Frequently Asked Questions
Everything you need to know about shopping with Newbank Garden Centre.
How do you ensure plants arrive in good condition?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit, ensuring your plants arrive fresh and healthy.
What are your delivery charges and timelines?
Standard delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the size of the items and your delivery postcode.
Do you offer a guarantee on your plants?
Yes, we offer a 12-month hardy plant guarantee. If a hardy plant fails to thrive despite proper care, we will provide a replacement or credit note.
Can I return non-plant items if I change my mind?
Absolutely. You can return garden furniture, tools, and accessories within 28 days of purchase, provided they are in their original packaging and unused condition.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our garden centre, you will receive an email with a tracking link to monitor its journey to your doorstep.